Rental Terms and Conditions

1. Company Details

Trade name: DRS Rent a Car Igoumenitsa
Legal name: DROSOPOULOS Ch. G.P.
Tax ID: 802720720
GEMI No.: 18158728000
MITE No.: 0621Ε81000064301
Registered office: 4th km Igoumenitsa - Ioannina Road, 46100 Igoumenitsa, Greece
Phone: +30 2665 041520
Email: info@drsrent.gr

2. Acceptance of Terms

By using this website, submitting a request, making a booking, paying an advance payment, or signing a rental agreement, the customer declares that they have read, understood, and accepted these Rental Terms and Conditions, the Cancellation Policy, and the Privacy Policy.

The specific terms stated in the relevant booking or rental agreement, such as the daily rate, deposit, insurance coverage, mileage limit, pick-up and return location, or any special written agreement, prevail over the general terms, provided that they are recorded in writing or approved by the company.

Verbal exceptions, changes, or agreements are not binding on the company unless they are confirmed in writing.

3. Website Use and Online Booking

The website provides information about vehicles, availability, services, delivery locations, and the option to make an online booking. Submitting a booking does not necessarily constitute final acceptance until it is confirmed by the company or by the booking system.

• Prices, availability, and terms may vary depending on the season, vehicle, rental duration, and delivery location.
• The company may contact the customer to confirm details, payment, documents, or availability.
• The company may refuse or cancel a booking if the customer does not meet the rental terms or does not provide the required documents.

4. Drivers, Age, and Driving Licence

The vehicle may only be driven by the main driver and any additional drivers who have been declared and approved by the company.

• The driver must hold a valid driving licence for the category of the vehicle.
• As a general rule, the driver must be at least 21 years old and must have held a driving licence for at least 12 months.
• If a higher age limit or a longer licence-holding period applies to a specific vehicle, the stricter requirement applies.
• An additional driver is allowed only if declared and approved before driving the vehicle.

For driving licences issued outside the European Union, the driver may be required to provide a passport, an International Driving Permit or official translation, as well as a visa or entry stamp where required.

5. Vehicle Pick-up and Return

Upon pick-up, the customer must check the condition of the vehicle, mileage, fuel level, tyres, glass, interior, keys, documents, and equipment. Any damage or remarks must be recorded before departure.

Upon return, the company has the right to inspect the vehicle and record any damage, wear, missing items, excessive dirt, fuel differences, fines, tolls, or charges that occurred during the rental period or were notified at a later time.

6. Vehicle Use

The vehicle must be used legally, safely, and normally, in accordance with the Greek Traffic Code, the terms of the rental agreement, and the company’s instructions.

• Use by an undeclared or unapproved driver is prohibited.
• Subleasing, handing over, lending, or transferring the vehicle to third parties is prohibited.
• Use for racing, drifting, speed testing, demonstrations, towing, or driver training is prohibited.
• Use as a taxi, for delivery, courier services, commercial transport, or paid transport of passengers or items is prohibited without written approval.
• Carrying more passengers than the approved number of seats in the vehicle is prohibited.
• Carrying dangerous, illegal, heavy, flammable, foul-smelling, or unsuitable cargo is prohibited.

7. Area of Use, Abroad, Ferries, and Beaches

The vehicle may only be used within Greece, unless prior written permission has been granted by the company and the required insurance or accompanying documents have been checked.

• Travelling to Albania is prohibited, unless a special written agreement exists before pick-up.
• Transporting the vehicle by boat or ferry is allowed only with prior written permission from the company.
• Use on dirt roads, beaches, sand, difficult-access areas, or off-road routes is prohibited.
• Damage, cleaning, recovery, towing, or immobilisation related to such use is the responsibility of the renter.

8. Fuel, Mileage, and Wrong Fuel

The vehicle must be returned with the same or a higher fuel level than the level recorded at delivery. If it is returned with less fuel, the customer will be charged the fuel difference and a €15 service fee.

If the vehicle is returned with more fuel, no refund or compensation is provided for the extra fuel.

The customer must use the correct fuel. In the event of wrong fuel, the customer is responsible for all related costs, such as fuel tank draining, fuel system cleaning, filters, pump, injectors, mechanical damage, roadside assistance, transport, and loss-of-use days.

The mileage limit stated in the rental agreement or booking applies. If no limit is stated, it is considered that no special mileage restriction applies. If the agreed mileage limit is exceeded, the charge stated in the agreement applies.

9. Late Return and Rental Extension

The vehicle must be returned at the agreed place and time. A grace period of up to 29 minutes from the agreed return time applies. After 29 minutes have passed, and if there is no approval from the company, an additional rental day may be charged.

Extension of the rental is allowed only with prior approval from the company. If it is not approved, failure to return the vehicle is considered a late return and may result in additional charges.

10. Payments, Advance Payments, and Deposit

The customer must pay the agreed rental amount, any advance payment, the deposit, and any other charge stated in the agreement or arising from the use of the vehicle.

The deposit acts as preliminary security in favour of the company and may be offset against damage, fuel, cleaning, fines, tolls, parking, late return, loss-of-use days, keys, documents, equipment, or any other debt.

The deposit does not limit the customer’s liability. If charges or damage exceed the amount of the deposit, the customer must pay the difference.

11. Fines, Tolls, Parking, and Third-party Charges

The customer is responsible for any fine, traffic violation, parking charge, toll, speed camera charge, municipal charge, or any other charge arising during the rental period.

If such a charge is notified to the company after the end of the rental, the company reserves the right to charge it to the customer afterwards, together with a reasonable administration cost where required.

12. Cleanliness, Smoking, Pets, and Equipment

Smoking inside the vehicle is prohibited. Pets are allowed only with prior approval from the company.

If the vehicle is returned with excessive dirt, sand, mud, pet hair, stains, odours, signs of smoking, or in a condition requiring special or biological cleaning, the related cost will be charged to the customer.

The customer must return all keys, documents, remote controls, and equipment received, such as a spare wheel or tyre repair kit, warning triangle, first-aid kit, fire extinguisher where provided, safety vest, child seat, snow chains, charging cable, or any other additional equipment.

13. Damage, Accident, or Other Incident

In the event of damage, accident, glass breakage, theft, fire, breakdown, or any other incident involving the vehicle, the customer must immediately inform the company and follow its instructions.

• Where required, accident assistance and/or the police must be called.
• The customer must not leave the scene of the incident.
• The customer must not accept liability or make a private settlement without the company’s approval.
• The customer must not repair, move, or hand the vehicle over to a third party without prior notification and approval, unless there is an immediate safety risk.

If the customer fails to comply with these obligations and the insurance company refuses or limits coverage, the relevant damage, charge, or compensation difference may be charged to the customer.

14. Vehicles Without Comprehensive Insurance / Without Own-damage Coverage

In this case, the insurance covers only the damage, amounts, and incidents that are recognised and compensated by the insurance company, according to the insurance policy of the specific vehicle.

Any damage, wear, loss, reduction in value, charge, or difference that is not covered or not paid by the insurance company is the customer’s responsibility.

Indicatively, the customer may be charged for damage to tyres, rims, the underside of the vehicle, mirrors, keys, remote controls, interior, wrong fuel, damage caused by use on beaches, sand, dirt roads or off-road routes, damage caused by an undeclared driver, use under the influence of alcohol or substances, traffic violations, or any other use contrary to the terms.

The cost of damage may be calculated based on an invoice, receipt, workshop estimate, company estimate, spare parts, labour, materials, paintwork, bodywork, or an expert assessment. The company is not required to have completed the repair before claiming a documented estimated cost.

If the vehicle cannot be rented due to damage, loss, accident, or an incident for which the customer is responsible, loss of use / immobilisation days may also be charged based on the daily rate of the rental agreement.

In the event of serious damage, in addition to repair costs and immobilisation days, a reduction in the vehicle’s commercial value may also be charged.

For vehicles without specific theft coverage, in the event of theft, attempted theft, loss, disappearance, or non-return of the vehicle, the customer may be liable for the value of the vehicle, damages, loss of use, and any related charge, unless different written insurance coverage exists and the insurance company accepts and compensates the incident.

15. Vehicles With Comprehensive Insurance or Additional Coverage

If the agreement or booking states that the vehicle is provided with comprehensive insurance or additional coverage, the terms, limits, exclusions, and excess applicable to that specific coverage apply.

The existence of comprehensive insurance or additional coverage does not necessarily cover all damage or all cases. Exclusions may apply to tyres, rims, underside, wrong fuel, keys, documents, interior, cleaning, fines, alcohol, substances, undeclared drivers, illegal use, or failure to follow the accident procedure.

16. Breakdown and Vehicle Replacement

If the vehicle becomes immobilised through no fault of the customer, the company will make reasonable efforts to provide a replacement or another solution, depending on availability, vehicle category, location, time, and the actual circumstances.

Vehicle replacement is not always guaranteed. If no replacement vehicle is available, the company may propose another reasonable solution or refund the amount for the unused days, provided that the inability to use the vehicle is not due to the customer’s fault.

If the breakdown, damage, or immobilisation is due to fault, negligence, misuse, wrong fuel, traffic violation, use on non-permitted roads, or any other breach of the terms, the company is not required to provide a free replacement and any related cost may be charged to the customer.

17. Cancellation, No-show, and Booking Changes

Cancellations, no-shows, booking changes, refunds, and any retained amounts are governed by the company’s Cancellation Policy.

You can read the Cancellation Policy here: Cancellation Policy.

18. Personal Data

The collection and processing of personal data of customers, drivers, and website visitors is carried out in accordance with the company’s Privacy Policy.

You can read the Privacy Policy here: Privacy Policy.

19. Electronic Acceptance, PDF, and Signature

The booking, acceptance of terms, electronic signature, PDF delivery, or submission of details by email or electronic means may be used as evidence of the agreement and acceptance of the terms.

The company may request a handwritten signature where it considers it necessary.

20. Liability for Personal Belongings

The company is not responsible for loss, theft, or damage to personal belongings left inside the vehicle or on the company’s premises. If personal belongings are found, the company will make reasonable efforts to inform the customer and return them.

21. Applicable Law and Competent Courts

These terms and any rental agreement are governed by Greek Law. In the event of a dispute, the parties will first attempt to resolve the matter amicably. If this is not possible, the courts of Igoumenitsa shall have jurisdiction, to the extent permitted by law.

22. Changes to the Terms

The company may amend these terms at any time in order to reflect changes in its operation, legislation, services, insurance coverage, or website.

The current version is always published on this page.