Cancellation Policy

1. Company Information

Trade Name: DRS Rent a Car Igoumenitsa
Legal Name: ΔΡΟΣΟΠΟΥΛΟΣ Χ. Ο.Ε.
VAT Number: 802720720
G.E.MI. Number: 18158728000
MITE Number: 0621Ε81000064301
Registered Office: 4th km Igoumenitsa - Ioannina, 46100 Igoumenitsa, Greece
Phone: +30 2665 041520
Email: info@drsrent.gr

2. Free Cancellation up to 48 Hours Before Pick-up

The customer may cancel the booking free of charge up to 48 hours before the scheduled date and time of vehicle pick-up.

In this case, any amount paid for the booking will be refunded, excluding any third-party charges that are non-refundable by the bank, card issuer or payment provider.

3. Cancellation Less Than 48 Hours Before Pick-up

The charge is calculated based on the daily rental rate applicable to the specific vehicle, vehicle category or vehicle type and the dates of the booking.

If the total duration of the booking is less than 2 days, the cancellation fee will not exceed the total amount of the booking.

If a deposit or any other amount has already been paid, that amount may be offset against the cancellation fee. If the amount already paid is greater than the applicable cancellation fee, the difference will be refunded.

If the deposit or amount already paid is less than the applicable cancellation fee, the company may request payment of the difference up to the amount provided for under this Cancellation Policy.

4. Customer No-show

If the customer does not appear for the scheduled vehicle pick-up and has not informed the company in due time, the booking will be considered a no-show.

The minimum no-show charge is an amount equal to 2 rental days, based on the daily rate applicable to the specific vehicle, vehicle category or vehicle type and the dates of the booking.

If the total duration of the booking is less than 2 days, the charge will not exceed the total amount of the booking.

If, as a result of the no-show, the vehicle remained reserved and could not be made available to another customer, the company may retain an amount up to the total value of the booking.

5. Late Pick-up

If the customer informs the company of a delay in collecting the vehicle, the company will make reasonable efforts to keep the booking active until the end of the same day, depending on availability, operating hours and actual circumstances.

If the customer does not appear and does not contact the company within 2 hours of the agreed pick-up time, the booking may be treated as a no-show.

6. Booking Changes Requested by the Customer

Changes to dates, times, vehicle, vehicle category or pick-up/return location are permitted only following approval by the company and subject to availability.

If the dates, times, vehicle, category or pick-up/return location are changed, the final price of the booking may also change.

For changes requested less than 48 hours before pick-up, the company may apply a change fee or the late-cancellation terms.

7. Missing Documents or Failure to Meet Rental Requirements

If the customer arrives to collect the vehicle but does not have the necessary or valid documents, such as a valid driving licence, identity card or passport, international driving permit or translation where required, visa or entry stamp where required, valid card or deposit where required, or if the customer does not meet the applicable age requirements, minimum driving licence holding period or insurance eligibility requirements, the company may refuse to provide the vehicle.

If the issue can be resolved immediately, the booking may proceed. If it cannot be resolved immediately, the no-show or late-cancellation terms may apply.

8. Early Return or Early Termination of the Rental

If the rental has already started and the customer returns the vehicle earlier than the agreed return date or time, no refund will be provided for any unused rental days or hours.

The vehicle was reserved for the entire agreed rental period and an early return does not automatically entitle the customer to a refund.

9. Cancellation Due to Travel Delays, Ferry Delays, Weather Conditions or Personal Reasons

In cases such as a cancelled or delayed ferry, adverse weather conditions, strike action, travel delays or personal circumstances affecting the customer, the terms of this Cancellation Policy will continue to apply.

The company may, subject to availability, offer a change of date or transfer of the booking. However, the company is not obliged to do so and any such change depends on availability, the rental period and the vehicle.

10. Security Deposit in Case of Cancellation

If the customer cancels the booking and has not collected the vehicle, any security deposit will be refunded provided that there is no other outstanding amount due.

The security deposit may be offset against cancellation charges, no-show charges, banking fees or any other amount owed in connection with the booking.

11. Extra Services and Additional Charges

If the booking includes additional services, such as delivery to the port, hotel, Plataria, Sivota, out-of-hours delivery, child seat or other additional equipment, any charge will depend on whether costs have already been incurred or resources have already been committed by the company.

If the company has not yet incurred any cost or made any commitment, the extra service may not be charged. However, if the company has already started travelling, dispatched personnel, reserved staff, reserved equipment or arranged a special delivery or collection, the related additional cost may be charged.

12. Special Offers and Non-refundable Bookings

Special rates or offers may be available with different cancellation conditions, provided that these conditions are clearly stated before the booking is made or payment is completed.

If a booking is clearly identified as non-refundable, no amount will be refunded in the event of cancellation unless the company decides otherwise in writing.

13. Vehicle Unavailability or Vehicle Replacement by the Company

A booking generally relates to a vehicle category or vehicle type and not necessarily to a specific model, unless expressly agreed otherwise.

If the specific model is not available, the company may provide the same or a similar vehicle from the same or a similar category.

If a vehicle from a higher category is available, the company may provide a complimentary upgrade at no additional charge.

If no suitable vehicle is available, any amount paid for the booking will be refunded.

14. Cancellation by the Company Due to Unforeseen Circumstances or Force Majeure

If the company is unable to provide the vehicle due to serious unforeseen circumstances, such as an accident involving a previous customer, serious mechanical failure, theft, natural disaster, extreme weather conditions, traffic restrictions or another event of force majeure, the company may offer another available vehicle or another suitable solution.

If no suitable vehicle or other acceptable solution is available, any amount paid for the booking will be refunded, without any additional compensation.

15. Refunds

Where a refund is applicable under this policy, the refund will be processed within 14 business days following approval of the cancellation.

The final time required for the refunded amount to appear in the customer's account may depend on the bank, card issuer or payment provider.

Any costs, commissions or third-party charges, including bank, card or payment provider fees, are non-refundable where they are not refunded by the relevant third-party provider.

16. How to Submit a Cancellation Request

A cancellation request must be submitted in writing by email or another written electronic communication method, such as WhatsApp, Viber or SMS.

The customer may also contact the company by telephone for immediate communication, but the cancellation will only be considered valid once written confirmation has been provided by the company.

17. Relationship with the Terms and Conditions of Rental

This Cancellation Policy forms part of the company's Terms and Conditions of Use and Rental.

You can read the Terms and Conditions of Use and Rental here: Terms and Conditions of Use and Rental.

18. Personal Data

Personal data processed in connection with bookings, cancellations, refunds and communications is handled in accordance with the company's Privacy Policy.

You can read the Privacy Policy here: Privacy Policy.

19. Amendments to the Cancellation Policy

The company may amend this Cancellation Policy at any time in order to reflect changes to its operations, services, applicable legislation or booking terms.

The current version of the Cancellation Policy will always be published on this page.